Our Delivery System

When you place your order for home delivered pet food with Natural Balance, a whole sequence of events commence to ensure you receive the same high quality products and service every time.

Firstly, your order is processed by one of our sales team who enters your requirements into your file within our database. At the same time, we check your previous usage and style of food your pet has been eating so as to fine tune your pets diet. A part of the Natural Balance philosophy is to ensure all Natural Balance dogs and cats receive the style of food that's just right for them at their particular stage in life. This aids in maintaining health, happiness and an improved quality of life for your pet.

From this initial contact we print your order and check that the delivery day required matches our delivery schedules for your suburb. Your order is then collated into delivery sequence before being picked and packed.

All of the day's deliveries are carefully packed in the van in delivery sequence and your driver starts his meandering course through the surrounding suburbs.

On arrival at your door, our driver will leave your pet's food in a prearranged place (he will even take it into the pantry for you!), as well as leaving an invoice and a prepaid reply envelope.

When it comes to paying for your delivery, there are a number of options available. Firstly, you may pay the driver on delivery if that is your preferred method. Alternatively, we can offer you a choice between direct deposit payments, cheque by mail (in the reply paid envelope supplied), prearranged credit card deduction, phone payments by credit card, or credit card payment via the return slip on the bottom of your invoice. In short, Natural Balance can offer you a wide range of alternatives designed to fit in with your schedule and life style.

So, not only does Natural Balance Pet Foods offer you premium quality, Australian made pet food conveniently delivered to your door, but a service ethic that has been carefully designed to take the fuss and worry out of providing premium nutritional care for your pet. And as a further safeguard, you can rest assured that all Natural Balance products come complete with an unconditional money back guarantee.