Delivery


Free delivery in Melbourne Metro Area for orders of $25.00 or more.

Natural Balance Pet Foods will deliver your order for free to any address in the Melbourne Metro Area provided the order value is $25.00 or more. For orders less than $25.00, a flat rate delivery fee of $9.50 will be charged. Typically, orders are despatched within 24 hours of receiving your payment.


Reliable delivery system

Your Natural Balance Pet Foods order will be delivered by Australia Post’s e-Parcel service or Couriers Please, which includes a tracking service complete with tracking notifications. For most addresses, the tracking service includes:

  • Estimated delivery date – sent to you by email when the parcel is first received into the e-Parcel delivery system.
  • Day before delivery – sent to you by email or SMS the day before your parcel is expected to arrive.
  • Day of delivery – sent to you by SMS on the morning of the day of delivery, and is your last chance to nominate a Safe Drop location provided, in the judgement of the postman, the location is not exposed to weather or passers-by. Should the Safe Drop location be deemed unsuitable, your parcel will be carded for a Post Office collection. Please note this facility is only available for street addressed deliveries.
  • Awaiting collection – sent to you by email or SMS once your parcel is ready to be picked-up if your delivery has been carded for collection from your local Post Office.
  • Delivered – sent to you by email once your parcel has been delivered to your address.

You should expect to receive your delivery in 5-7 business days.  For more information regarding the e-Parcel delivery system see Australia Post – My Post.